One Approach to Administrative and Educational Processes Modeling: Case of Bachelor Program
Abstract
Numerous actions and tasks in university practice may lead to confusion and can significantly reduce the effectiveness of the administrative and educational processes. Hence, this paper aims to present how Graduate School of Management of Saint Petersburg State University (GSOM SPbU) enhanced its business processes (BP) and knowledge management (KM) by developing model of information support for the undergraduate program Directorate and undergraduate students. The study presents the results of applied project that included the model development for information support of the activities of undergraduate programs Directorate, a visual representation of the scheme of business processes, directory structure for storing documents and students’ academic calendar. The educational community has improved through creating the environment that efficiently employs business processes. Other universities or educational institutions can use this BP and KM experience of GSOM SPbU as an approach to modeling the administrative and educational processes.