Value Chain Analysis and Modelling to Assess and Create Modern and Innovative Methods of Quality Culture at Institutions of Higher Learning.
Abstract
Recent trends in higher education in Sub Saharan Africa and world requires that activities of higher education institutions (HEIs) be separated into discrete components to enable value chain analysis. A value chain map will help in identifying and separating core activities in order to create targeted quality upgrading or improvements. The discrete components are can best be divided into broader categories of pre-education, education and post education. Modern and innovative methods for assuring quality should be developed for each stage and activity of the value chain. Complex college and University business activities and processes, from recruitment of students and staff, teaching, training, education, research and development need to be continuously improved. The challenge is findings strategies or methods on how to prioritize tackling them and transform the processes, strategies and methods into a quality culture aligned to HEIs’ strategic goals. The purpose of this paper is to show how to apply value chain analysis approach to develop innovative methods of creating and maintaining a quality culture at institutions of higher learning (HEIs) in Namibia and the sub region. Modification, adaptation and extension of Porter’s value chain model was used in the creation of service value chain models in higher education.